Terms & Conditions

These Terms & Conditions govern access to and use of porment.com and purchases from trading as PORMENT. By using the site or placing an order, you agree to these terms and any policies incorporated by reference, subject to rights that cannot lawfully be excluded.

You must have legal capacity to enter into a binding agreement and meet any minimum-age requirement that applies in your location. You are responsible for information submitted through your account and for keeping account credentials confidential.

We aim to present product descriptions, dimensions, materials, colors, and images accurately. Natural materials, handmade processes, lighting, and screen settings may create reasonable variation. Products may be modified, limited, withdrawn, or unavailable without prior notice.

An order submission is an offer to purchase. We may accept, decline, limit, or cancel an order for lawful reasons, including product availability, pricing or description errors, suspected fraud, payment issues, delivery restrictions, or breach of these terms. An order is accepted when we send confirmation that it has been accepted or dispatched.

Prices, currency, taxes, duties, and delivery charges are displayed or calculated as described at checkout.

Processing and delivery estimates are not guaranteed unless expressly stated. Risk, title, customs responsibilities, and remedies for delay or loss vary by jurisdiction and shipping arrangement.

Returns, refunds, exchanges, cancellations, and any rights of withdrawal are governed by our Returns Policy and applicable law. Nothing in these terms limits rights that cannot legally be limited.

The site and its content, including designs, text, graphics, photographs, video, logos, trademarks, software, and arrangement, are owned by or licensed to us and protected by applicable intellectual-property laws. You may use the site for personal, non-commercial shopping purposes only unless we give written permission.

You must not misuse the site, interfere with security or operation, introduce malicious code, scrape or copy content unlawfully, impersonate another person, submit false information, infringe rights, engage in fraud, or use the services for unlawful or unauthorized purposes.

The site may rely on or link to third-party services, including payment, delivery, analytics, social, and marketing providers. Their services may be governed by separate terms and privacy practices. We are not responsible for third-party content or services except where applicable law provides otherwise.

To the maximum extent permitted by law, the site and services are provided on an “as available” basis. We do not promise uninterrupted or error-free access. Product-care information is general and should be followed together with any item-specific instructions.

To the extent permitted by law, liability may be limited for indirect, incidental, special, or consequential loss. This section does not exclude or limit liability that cannot lawfully be excluded, including any mandatory consumer rights.

Where enforceable, you may be responsible for losses arising from unlawful misuse of the site, infringement of third-party rights, or material breach of these terms.

These terms are governed by the laws of Hong Kong, without improperly limiting mandatory protections available to consumers where they live.

We may update these terms by posting a revised version with a new effective date. Changes apply prospectively unless law or an agreement requires otherwise.